Thursday, September 18, 2008

Nirvanix promises seem forgotten as executive resigns

As you know from this blog, the last reported situation was that Nirvanix said it would try to reunite the owners of the data stored on the old Streamload servers held by Nirvanix if Mediamax provided the front end/database to allow this to happen.

After I spoke with Steve Iversen, CEO of the now dead Mediamax, and he said this could be done, but suggested it was pointless, because, as he said in a posting here: "the biggest mistake we made was to trust Nirvanix to manage our customer data - yes, it was on the "old Streamload system", and not their new Nirvanix SDN, but I believe the care and attention that was required was not there and was beyond unprofessional."

Given that Nirvanix said they would try to retrieve the files if the front end/database was made available I asked the Chief Marketing Officer, Jonathan Buckley, who made this promise when I spoke with him, if this can now be done.

There was no response from Jonathan until last week (10 September), when he said he had resigned from Nirvanix with immediate effect. He hasn't wished to elaborate on why.

He directed me to Patrick Harr CEO, with the email address I have been using for some time without getting any response.

So Mr Harr has been getting the emails it would seem. He just doesn't want to talk with us.

I've been extremely busy and unable to follow up on this as I would like, but I will try to track Mr. Harr down to try to get some answers as to why the promises Nirvanix made to Mediamax users are being ignored. Whether those promises have anything to do with Mr. Buckley's departure is speculation.


Jabash said...

So where does that leave us in terms of taking action. It seems a lawsuit is the only option.

IceAge said...

I think the low response rate here answers that question.

SL/MM/TLU was the most important thing. They are gone now. Well done to all.

During that time people wanted their property back. And had hope it would happen. Since the bankruptcy of TLU and the time in between people have gone out and found alternatives and have moved on with lessons learned.

Yes Nirvanix made comments that indicate a return of out property, but it's so tied up in legal mumbo jumbo it will not happen.

I suggested over the months that instead of hunt for files, we should concentrate on getting the laws changed. No one, took up on that. So we move on.

If I see Nirvanix listed anywhere I will not support then, and direct people to the lessons here.

I would suggest a DIY on choosing a Storage plan with lessons learned here to conclude.

Anonymous said...

So what is new at Nirvanix? I heard they got rid of half their people. There was also a word about some deleted files. Anyone knows?

Anonymous said...

I read somewhere that Nirvanix and Streamload may in fact be one and the same... in that Streamload users could, depending on the terms (anyone got a copy of the Streamload T&Cs?), potentially take action against Nirvanix.

Given they have (or at least, had) the data, putting pressure on them to restore it would likely be the best bet. The threat of a class action claiming gross negligence is a strong incentive.

That said most of the participants in such a class action would likely never learn of it unless an order were obtained to notify them via the mailing lists (presumably there is precedent for this?)... then things could get really interesting.

What is clear is that sitting around here bitching about it is not going to get our data back.

Anonymous said...

It sounds like Nirvanix isn't going to be around much longer either.

Smithee said...

MediaMax rises from the ashes as Diomede...

Anonymous said...

I'm busy informing the rest of the public about Mr I's past duty as a competent consumer! Let's all join in.

Bob said...

My name is Bob Scheier, a free-lance writer doing a story for InfoWorld on what customers can and should do to protect themselves against the failure/change in business model of their cloud computing provider. I can be reached at; deadline for my story is March 20, 2009. Thanks much.

Anonymous said...

Anyone know if a class action lawsuit has been started? I am in if someone can get it going.

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