Showing posts with label uk action. Show all posts
Showing posts with label uk action. Show all posts

Friday, July 18, 2008

Please note that you are not a Nirvanix user

I have received the message given below from Nirvanix in response to my email alerting the company to this blog. Basically, the message says the fact that our data is on Nirvanix servers does not make us Nirvanix users. A little unfair, I think, as we have being contributing to their income over the past year.

On the last blog entry I floated the idea of a Senate or Congressional Hearing. The mood I see from comments on the post is this is not going to happen. I have to bow to the greater knowledge of people in the US.

If this was a UK company we would, at the very least, be able to persuade a Member of Parliament, or group of them, to call company representatives to a meeting to explain their position. It is not a UK company so we will not be able to do that.

However, it should be straightforward to have a question asked in Parliament about the issues arising from this case, to be answered by a member of the Government, such as the Minister for Trade and Industry. I think there are issues about the nature of cross-border file storage and the lack of accountability shown by those holding the data which should concern any government.

Personally I don't have a problem with lost files as I only used Mediamax for hosting files for podcasts, rather than file sharing or backing up. But if there are UK readers of this blog who have lost access to files who wish to raise this in the UK Parliament, let me know and we can work on this.

For an indication of how little help we can expect from Nirvanix, here is the message:

---Email to Luzo Orbit from Nirvanix
Mr. Orbit,

Thank you for forwarding your new blog spot. Please note that you are not a Nirvanix user. You are a MediaMax/theLinkUp user. I believe this was covered with you extensively.

Please also refer to your vendor's website at http://tlublog.blogspot.com/ where it states:

...
Additional information (Updated: July 11, 2008 @ 5:45pm):

An update to answer several questions that we have received:

1. The only files that are available for download are the files that are currently in your The Linkup account.

2. Nirvanix cannot provide access to any additional data or assist with accessing your files. Please do not contact them.

POSTED BY TEAM LINKUP AT 12:41 AM

Best Regards,

Jonathan
---email ends